Need a Return?

We understand that not everything works out the way you want it to, so we accept returns on full-priced items that are still in their original condition (tags attached, no body odour, make up etc.) when returned within 5 days of you receiving your item(s). To notify us of a return, please email polly@babybypolly.com

On sale and promotional items, credit notes are issued within 3 days of receiving your returned item(s).

If you would like to swap sizes or colours, please just notify us in your return and we will facilitate a swap instead of a return.

If your item is faulty, please let us know within 5 days of receiving your item by emailing us at polly@babybypolly.com with a photo and a description and we will either replace, exchange or refund the product for you.

Baby checks returned items thoroughly to identify potential misuse or abuse of our return policy. We reserve the right to refuse any returns.